Careers

Thank you for your interest in our company.

Please email us your Resume to hr@xprite-usa.com

 

E-commerce Account Specialist

Essential Job Responsibilities:

  • Create listings as needed, ensuring products are accurately priced, photographed, and described.
  • Monitor and optimize live listings and make suggestions to improve listing performance.
  • Create & optimize listings on eBay, Amazon & other ecommerce marketplace including writing product descriptions and content, build and manage product images, adjust information such as price etc.
  • Research and analyze competitive landscape of marketplace sales and identify opportunities for growth.
  • Resolve problematic transactions and maintain healthy marketplace account standing.
  • Manage campaigns and promotions
  • Amazon FBA, Vendor, & AMS experience a BIG PLUS

Requirements and Qualifications:

  • Minimum of 1+ years’ experience with Amazon, eBay & ecommerce marketplace (please indicate on your resume)
  • Excellent Writing Skills Detailed oriented, organized and have a strong work ethic. Work under tight deadlines and take constructive criticism suggestions.
  • Proficiency in Microsoft Office (Word, Excel)
  • Be Creative to make selling points for the products
  • Customer Service Experience a plus

 

E-commerce Customer Service Representative

Essential Job Responsibility:

  • Answering customers’ phone calls, emails regarding customers’ orders placed on Amazon. eBay, Walmart, Newegg and/or any other platforms
  • Provide accurate and helpful information to all customer inquiries in a timely manner
  • Processes customer order/return related requests according to department policy and procedures
  • Monitor social media/forums for customer feedback and respond in a professional and courteous manner
  • Maintain good company public image and address any negative press
  • Work closely with various departments to resolve any issues that affects customers
  • Provide timely feedback to the company and customers regarding service failures and customer concerns
  • Provide the best customer service experience to our customers to ensure their satisfaction
  • Occasional tasks to support other teams as needed.

Requirements and Qualifications:

  • Fluent in English speaking/writing (Bilingual in Spanish or Mandarin a plus but not necessary)
  • Knowledge with Automotive LED lighting products or electronics knowledge is highly preferred
  • Minimum of 1+ year Amazon and EBay Customer Service Experience
  • Team player with excellent communication with coworkers and supervisors
  • Customer oriented and ability to adopt/respond to different types of characters and situations
  • Loves helping others and maintain positive attitude regardless of the circumstances
  • Strong ability in active listening, and can effectively identify and address the customer’s needs
  • Ability to Communicate effectively with customers through phone, chats, and emails.
  • Ability to multi-task, prioritize, and manage time effectively
  • Good common sense and ability to apply it to all aspects of the job with great professionalism

 

SEO Specialist

Essential Job Responsibilities

  • Execute tests, collect and analyze data, identify trends and insights in order to achieve maximum ROI in paid search campaigns
  • Setup, Monitor and review traffic and conversions on Google AdWords and Analytics
  • Track, report, and analyze website analytics and PPC initiatives and campaigns, manage campaign expenses
  • Perform ongoing keyword discovery, expansion and optimization.
  • Setup Bing/Google Webmaster Tools and monitor website performance.
  • Track and report all inbound links, citations, backlinks, and build link profiles
  • Research topics, write, edit and publish SEO-friendly blog posts
  • Conduct technical audits including analysis of crawl errors, indexing, etc
  • Conduct in-depth competitor analysis
  • Compile immediate/monthly/quarterly reports on SEO Duties
  • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords

Requirements and Qualifications

  • Proven SEO/SEM experience managing PPC campaigns across Google, Yahoo and Bing.
  • Solid understanding of performance marketing, conversion, and online customer acquisition.
  • In-depth experience with website analytics tools /Webmaster Tools.
  • Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)
  • Team Leader or manager experience is a plus.
  • Working knowledge of HTML, CSS, and JavaScript.
  • Experience with Website Coding and Cookie.
  • Up-to-date with the latest trends and best practices in SEO and SEM.

 

Digital Marketing Specialist

Essential Job Responsibilities

  • Develop, expand and manage social strategies and content (Instagram, Facebook, Twitter, YouTube, Yelp and other related platforms.)
  • Research local businesses and employment outlets online and in print
  • Approach individuals and businesses, developing and managing relationships with influencers
  • Creating content for social media channels, company blog, newsletters including images of products and short videos as sponsors, shoot photos and videos of products.
  • Support and collaborate with Marketing team for design materials include banners flyers.
  • Update the company management on broader trends in the industry with sales team.
  • Organize and schedule community meetings to engage new leads
  • Writing articles and promote writing content of products in relevant industry for online Marketing.

Requirements and Qualifications

  • Experienced working in social media for a brand or agency
  • Possess a strong understanding of all social platforms and relevant industry trends
  • Experience in finding, targeting, and engaging with business and community members
  • Strong written & verbal communication and interpersonal skills
  • Strong photo shooting and photo/video editing skills with Photoshop/Illustrator or other software
  • Outgoing personality who loves a challenge and wants to be a part of the next great thing
  • Ability to think creatively and work independently
  • Bachelor’s degree with major in marketing, advertising, Public Relation, communications, or related field viewed favorably is preferred
  • SEO experience is preferred
  • Experience with Hootsuite is a plus
  • Experience with MailChimp is a plus include email design using HTML

 

Sales Associate

Essential Job Responsibilities:

  • Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs
  • Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
  • Demonstrates professional attitude, conduct and appearance
  • Advanced client development skill and sales experience to achieve quarterly/annual sales goal.
  • Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring good appearance of store and displays
  • Develop B2B and online Affiliate program with wholesalers and retailers

Requirements and Qualifications

  • Proven ability to provide an exceptional customer experience
  • Experience of Automotive Parts/lets product knowledge, able to reach out resources in the field of off-road Retail stores to accomplish sales goal
  • Experienced in Strobe lights/light bars products sales skill in automotive or construction businesses
  • Experienced in Ice Packs Product in frozen supply Chain field
  • Demonstrated communication (Written and Verbal) and interpersonal skills
  • Experienced in pricing methods